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We are a small US business. Our products are all designed & made to order in house. We strive to offer unique items and to provide excellent customer service. SHIPPING: Due to nature of our custom made to order products, ie acid wash, personalization etc.. you can expect your order to ship within 10 business days of purchase. DELIVERY: Orders ship via USPS First class mail. Upgraded shipping is available in checkout. If you have an urgent requirement, please contact us for rush orders and availability. RETURNS/EXCHANGES: To ensure customer satisfaction. We gladly accept returns or exchanges with exception of personalized items within 30 days of purchase. Returns must be in new condition. MORE INFORMATION? If you have a question or issue about an order or placing a new order, please use the Contact us button for resolution